NexGen products can only be shipped by approved and certified hazmat shippers. We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. We guarantee our products to be free of manufacturer’s defects and provide a 6 year warranty against manufacturer’s defects. In the unlikely event you have a failure with our products we will repair or replace the battery if it failed due to a manufacturing defect. Please read our full warranty for more details.
Shipping and Delivery
All orders are processed upon receipt. However, actual shipping time is contingent upon availability of merchandise and credit verification. Most orders are shipped within 48 hours. Some large items require custom packaging and may take longer to prepare for shipment. In the event of delays, every effort will be made to reach you by phone. If the delay is due to backorder you will be given the choice to remain on backorder, substitute another item or cancel your order.
Shipping charges are standard UPS rates for US. Sometimes rates calculated are incorrect and may be adjusted at time of order entry or shipment.
The customer is responsible for shipping fees from Freight Forwarder and all Duties, Customs/Import fees, Value-added taxes and any other fees required.
Freight (pallet) Shipping is Dock to Dock
Basic freight shipping is dock to dock (not residential). If a local commercial delivery dock is not specified at time of order, we will ship to the nearest terminal where the shipment will be held for “will call” pick up.
If the delivery address is to a residence, the freight company will have an additional special handling fee for delivery and unloading. Most cases, truck freight companies do not require their drivers to unload shipments. This results in an additional “Residential” plus a “Lift Gate” special handling fee being applied if the driver unloads the merchandise to the curb at the residence. If you have scheduled a residential delivery, the shipping carrier will call and schedule delivery of the order, (provided the product fits their lift gate service).
You can avoid the residential and lift gate fees by arranging a “Will Call” pickup at the closest freight company terminal. In that case, you will need a copy of the Invoice, and a photo ID.
Always check your products prior to signing the receipt of delivery for damage. Always notify the carrier if there is any signs of damage to assure insurance claim for the damage products can be made.
Making a Claim:
For warranty service, please visit www.nexgenbatteries.com and complete the Warranty Contact Form. If it is determined that your battery requires further inspection, arrangements will be made to ship it to the NexGen manufacturing site. Please note that the DOT requires all persons shipping batteries to be Hazmat certified. It is recommended that customers find a nearby battery dealer or specialist to ship, or additional charges will be incurred for a freight pickup which can exceed $100. Proof of purchase is required and should include the original invoice and serial number.